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Laser smoke and laser fume extraction products
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Fume Extraction Guide

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The Laser Institute of America

The Association of Industrial Laser Users
If you sell or use lasers to mark, engrave, weld or cut then we can offer a filtration solution for laser fumes
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Instructions: For the questions below 5 means you are happy with our service, 3 means you scored us as average and 1 means we need to improve.
Machine Details
Model
Serial Number
Part Number
Installation or delivery date
Packaging, Shipping and Delivery
Is Purex packaging sufficient? 5 4 3 2 1
Did you recieve your products in good condition? 5 4 3 2 1
Are shipping documents complete, clear and easy to read? 5 4 3 2 1
Did your shipment arrive on time? 5 4 3 2 1
Were your shipping questions answered satisfactorily? 5 4 3 2 1
Do Purex carry enough stock to satisfy your requirements? 5 4 3 2 1
Does the equipment function as required? 5 4 3 2 1
Was the installation (if done) of your equipment to your satisfaction? 5 4 3 2 1
Comments
Customer Service  
Are your phone calls answered promptly? 5 4 3 2 1
If you left a voicemail, did we call you back? 5 4 3 2 1
Are Purex members of staff friendly and courteous? 5 4 3 2 1
Do your issues get solved quickly and efficiently? 5 4 3 2 1
Are Purex members of staff knowledgeable of inventory? 5 4 3 2 1
Are your orders processed efficiently and accurately? 5 4 3 2 1
Comments
Sales and Marketing  
Are Sales and Marketing staff returning information to you in a timely manner? 5 4 3 2 1
Are your company's needs and goals understood? 5 4 3 2 1
Is our sales literature accurate and informative? 5 4 3 2 1
Do you feel that Purex quotes are useful? 5 4 3 2 1
Comments
Billing and Accounting  
Are you recieving invoices in a timely manner? 5 4 3 2 1
Are our invoices accurate and understandable? 5 4 3 2 1
Do you feel your issues have been dealt with swiftly and fairly? 5 4 3 2 1
Would you prefer to have your invoices sent via email? 5 4 3 2 1
Should Purex offer more billing options? 5 4 3 2 1
Comments
Overall  
Do we meet your needs? 5 4 3 2 1
Does Purex deliver on their promises? 5 4 3 2 1
Do Purex products offer good value and performance? 5 4 3 2 1
Are there any products or services that you would like Purex to offer?
What specific areas do you feel Purex could improve upon?
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For Laser Fume Extraction Visit: http://www.laserfume.com
Purex Laser Fume Extraction - Laser Air filtration, Laser Dust Extraction and Laser Air Purification systems for
laser marking, laser engraving, laser cutting and laser welding.

Purex International Ltd., Purex House, Farfield Park, Manvers, Rotherham, S63 5DB, UK
Telephone: ++ 44 (0)1709 763000 | Fax: +44 (0)1709 763001
Email: info@laserfume.com

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